Billing, Insurance & Payments
Patient Payment Policy:
Our goal is to provide you with the best possible care in the areas of chiropractic, pelvic floor/orthopedic/pediatric physiotherapy, concussion treatments & baseline testing, massage therapy, counselling therapy, muscle activation therapy, craniosacral therapy and reflexology therapy. We strive to be patient-focused and do our best to ensure that your visits to our clinic are all about your health and not about the cost of the visit. This payment policy represents our effort in this area.
If you don’t have extended health insurance, fees for your appointment are due immediately at the end of each appointment.
Credit cards may be kept on your patient billing profile for your convenience of future payments. The card number entered is instantly encrypted and transferred to a carefully chosen, third party payment processing partner, who is PCI-compliant. We only have access to the last 4 digits of your card number and the expiry date. We take safeguarding your financial information as seriously as we take protecting your personal health information.
Methods of payment include: Debit, Cash, E-Transfer, Visa, Mastercard, or American Express.
Extended Health Insurance Policy
Direct Bill:
If your service is eligible, we direct bill on your behalf to most insurance companies. Some, but not all, are shown in the image.
Please provide your insurance information on your intake form. This authorizes our clinic to bill and collect payment on your behalf. Insurance coverage varies greatly so please confirm coverage prior to your appointment. For most insurance companies, billing is done once per day so if you have insurance, we do kindly ask you provide a credit card for your profile. Once insurance is submitted, if there is an amount not covered, we will process that amount and email you a receipt.
Please note: We only direct bill to one insurance company: your “primary” insurance plan. For more information about Primary, Secondary and Dependents, we invite you to visit the CHLIA Coordination of Benefits Guidelines.
If you do not have insurance, the amount due will be collected in its entirety at the end of your appointment. Receipts are provided immediately by email or printed by request. Statements can be provided annually for your convenience.
Coordination with the Alberta Seniors Program (Coverage for Seniors) – Alberta Blue Cross Group 66
Coverage for chiropractic services is up to $25 per visit to a maximum of $200 per person each benefit year (renewing every July 1st). You are eligible to participate once you reach the age of 65. This plan will become the first payer and considered your “primary” insurance. For more information or to apply, please visit their site by clicking HERE.
Cancellation Policy & Outstanding Balances
Appointment Changes, No Show & Cancellation Policy:
At our clinic, appointments are reserved specifically for you.
** Please be advised that appointment changes and cancellations with less than 24 hour notice will be subject to a cancellation fee. **
All practitioners require advance notice for appointment changes, no show or cancellations. Late cancellations and missed appointments may result in a fee as this time cannot be offered to another patient.
Because we work with multiple practitioners, appointment changes, no shows or cancellation polices may vary depending on the provider and services booked. These fees may range from a flat amount, or range from a partial to full appointment fee. These fees are not billable to insurance plans. Our intake forms acknowledge the policy and ask that you agree to it when you become a new patient at the clinic.
We understand that emergencies and unexpected situations may occur. Cancellation fees may be waived at the practitioner's discretion in exceptional circumstances.
If you need to cancel or change an appointment, please log in to your patient profile or give us a call at 403-993-6337.
If you have any questions, we encourage you to please ask.
Outstanding Balances
Occasionally, outstanding balances happen. We do ask that credit cards are kept on file but respect and understand when patients do not have a credit card or do not want this for themselves. If, for some reason, payment can not be collected at the time of your treatment, “Pay Balance” notifications or invoices will be emailed to you. These notices include an easy link to click, login and pay online. Should you prefer, you may send an e-transfers on our secure and encrypted email: hello@activebalancehealth.ca or you can call the front desk and pay over the phone.
Accounts with overdue balances may be subject to appointment restrictions until payment is received. If payment is not received within 30 days, continued reminder notices will be sent. This may include phone calls from the clinic. Continued non-payment may result in suspension of services indefinitely.
Please note: We understand that financial circumstance can change. If you’re experiencing difficulty paying a balance, please contact our clinic as soon as possible so we can discuss available options.
If you have any other concerns, please reach out to us at the same address or by phone: 403.993.6337.
