Our Clinic
Our patients range from babies to those fully experienced in life. We treat “regular” people, high performance sport athletes and everyone else in between in our unique, researched-based clinic.
Our practitioners work together as a 360 team. With patient consent, they work together to provide you with the most comprehensive extended health environment possible.
Book a complementary Meet & Greet appointment today to see we are the right fit for you.
A completely different approach to healthcare in Okotoks.
Where you can find us:
Active Balance Health Centre is located on historic Elma Street in Okotoks, AB. Our clinic is an easy 15 minute drive south of Calgary on highway 2A. We have free street parking, driveway parking and spaces at the back of our building.
(a) 19 Elma Street West, Okotoks, AB (front entrance). We have a grey house with a wooden wheelchair ramp. Our location is wheelchair/walker/stroller accessible.
(p) 403.993.6337
(f) 403.995.4394
(e) hello@activebalancehealth.ca
Reception hours are 8:00a – 7:00p or 7:30p Monday to Thursday, 8:30a – 3:00p Friday. Your practitioner may work outside of these hours and schedule your appointments beyond reception times.
Payment Policy, Direct Bill & Cancellation Policy
Patient Payment Policy:
Our goal is to provide you with the best possible care in the areas of chiropractic, pelvic floor/orthopedic/pediatric physiotherapy, massage, acupuncture, holistic nutrition, counselling therapy and clinical hynotherapy. We strive to be patient-focused and do our best to ensure that your visits to our clinic are all about your health and not about the cost of the visit. This payment policy represents our effort in this area.
Fees for your appointment are due immediately at the end of each appointment.
Credit cards may be kept on your patient billing profile for your convenience of future payments. The card number entered is instantly encrypted and transferred to a carefully chosen, third party payment processing partner, who is PCI-compliant. We only have access to the last 4 digits of your card number and the expiry date. We take safeguarding your financial information as seriously as we take protecting your personal health information.
Methods of payment include: Debit, Cash, E-Transfer, Visa, Mastercard, or American Express.
Direct Bill:
If your service is eligible, we direct bill on your behalf to most insurance companies. Please provide your insurance information on your intake form. This authorizes our clinic to bill and collect payment on your behalf. Insurance coverage varies greatly so please confirm coverage prior to your appointment. Insurance billing is done once per day so if you have insurance, we do ask you provide a credit card for your profile. Once insurance is billed, if there is an amount not covered, we will process that amount and email you a receipt. We only direct bill to your “primary insurance” policy. If you do not have insurance, the amount due will be collected in its entirety at the end of your appointment. Receipts are provided immediately by email or printed by request. Statements can be provided annually for your convenience.
Cancellation Policy:
In order to maximize patient access to their practitioner, please be advised that cancellations with less than 24 hour notice will be subject to a cancellation fee. If you need to cancel or change an appointment, please log in to your patient profile or give us a call at 403-993-6337.
If you have any questions, we encourage you to please ask.
