So you’ve booked your first appointment. Now what?
Welcome to our clinic!
Whether you booked online or you called in, because you’ve booking your first appointment, you will be creating a patient profile on Jane, a real-time, easy-to-use booking system. This will set you up with a secure online login. You can create a password and log into our booking system anytime to book, move and cancel appointments. You’ll be able to see all our practitioners, their availability and schedule yourself whenever you have time…which isn’t always during clinic hours.
Of course, you’re always welcome to call our clinic and we’re happy to help you out.
What happens during your first appointment
Regardless of which type of practitioner you’re here to see, all will take time to talk with you. The more formal disciplines of chiro, physio and naturopathy have first appointments set up as assessments/first visits so you can expect to be here longer and have unrushed treatment time. Our other disciplines have extra time build into the schedule so, for example, your 60 minute massage is actually 60 minutes of massage and not 10 minutes of talking and 50 minutes of massaging.
This is YOUR clinic.
Thank you trusting us for your care.
Our practitioners stay with you for the entirety of your appointment. They focus on potential, growth and solutions for you. They use language of empowerment, not limitation. They communicate with compassion and transparency…without unnecessary clinical jargon and acronyms. We want you to understand what happens in your treatment and not have to go home and “Google” it.
They are not just your practitioner, they are your advocate for your health and wellness. You will notice their voices are a combination of expert and professional yet deeply human. During your treatment, you will feel safe. You will be able to trust and share with your practitioner in an honest manner. Treatment plans are often presented. No surprises!
After your appointment, follow up treatments can be rebooked in our reception area. If you have insurance, it is generally run once per day and if there is an outstanding balance, receipts emailed. If no insurance, payments are received and receipts provided either by email or print. Please review our clinic’s Payment Policy page for details.
Your body is connected and your treatment providers should be, too. If you have questions about other practitioners or services at our clinic, please ask to be set up with complimentary Meet & Greet appointments. All are 15-20 minutes and can be done in person or virtually. Collaborative, whole-person care in a supportive and accessible environment is our specialty. With your authorization, practitioners work together to form your “team”. We’re here for you.
