Patient Payment Policy
Our goal is to provide you with the best possible care in the areas of chiropractic, pelvic floor/orthopedic/pediatric physiotherapy, concussion treatments & baseline testing, massage therapy, counselling therapy, muscle activation therapy and craniosacral therapy. We strive to be patient-focused and do our best to ensure that your visits to our clinic are all about your health and not about the cost of the visit. This payment policy represents our effort in this area.
Fees for your appointment are due immediately at the end of each appointment.
Credit cards may be kept on your patient billing profile for your convenience of future payments. The card number entered is instantly encrypted and transferred to a carefully chosen, third party payment processing partner, who is PCI-compliant. We only have access to the last 4 digits of your card number and the expiry date. We take safeguarding your financial information as seriously as we take protecting your personal health information.
Methods of payment include: Debit, Cash, E-Transfer, Visa, Mastercard, or American Express.
Cancellation Policy:
In order to maximize patient access to their practitioner, please be advised that cancellations with less than 24 hour notice will be subject to a cancellation fee. If you need to cancel or change an appointment, please log in to your patient profile or give us a call at 403-993-6337.
If you have any questions, we encourage you to please ask.
Direct Bill:
If your service is eligible, we direct bill on your behalf to most insurance companies. Please provide your insurance information on your intake form. This authorizes our clinic to bill and collect payment on your behalf. Insurance coverage varies greatly so please confirm coverage prior to your appointment. Insurance billing is done once per day so if you have insurance, we do ask you provide a credit card for your profile. Once insurance is submitted, if there is an amount not covered, we will process that amount and email you a receipt. Please note: We only direct bill to one insurance company: your “primary” insurance plan. For more information about Primary, Secondary and Dependents, we invite you to visit the CHLIA Coordination of Benefits Guidelines.
If you do not have insurance, the amount due will be collected in its entirety at the end of your appointment. Receipts are provided immediately by email or printed by request. Statements can be provided annually for your convenience.
Coordination with the Alberta Seniors Program (Coverage for Seniors) – Alberta Blue Cross Group 66
Coverage for chiropractic services is up to $25 per visit to a maximum of $200 per person each benefit year (renewing every July 1st). You are eligible to participate once you reach the age of 65. This plan will become the first payer and considered your “primary” insurance. For more information or to apply, please visit their site by clicking HERE.
