So you’ve booked your first appointment. Now what?
We look forward to meeting you
Welcome to our clinic!
Whether you booked online or you called in, because you’ve booking your first appointment, you will be creating a patient profile on Jane, a real-time, easy-to-use booking system. This will set you up with a secure online login. You can create a password and log into our booking system anytime to book, move and cancel appointments. You’ll be able to see all our practitioners, their availability and schedule yourself whenever you have time…which isn’t always during clinic hours.
Of course, you’re always welcome to call our clinic and we’re happy to help you out.
What happens during your first appointment
Regardless of which type of practitioner you’re here to see, all will take time to talk with you. The more formal disciplines of chiro, physio and naturopathy have first appointments set up as assessments/first visits so you can expect to be here longer and have unrushed treatment time. Our other disciplines have extra time build into the schedule so, for example, your 60 minute massage is actually 60 minutes of massage and not 10 minutes of talking and 50 minutes of massaging.
Our practitioners stay with you for the entirety of your appointment. Our staff will direct bill your insurance, provided that it is one of the common insurance companies that we work with, once per day. If there is any amount not covered, a credit card on file is appreciated so we can email you the receipt immediately. Otherwise, we’ll send you an invoice that can be paid online.
If you have questions about other practitioners or services at our clinic, please ask to be set up with a complimentary Meet & Greet appointment. All are 15-20 minutes and can be done in person or virtually. Collaborative, whole-person care is our specialty. With your authorization, practitioners work together to form your “team”. We’re here for you.
This is YOUR clinic. Thank you trusting us for your care.
